Order processing and shipping are a bit late due to the impact of the COVID-19 outbreak

Return Policy

1. You are eligible to return the product you have ordered and received, and do not need to pay an additional carriage cost or servicing cost as you have paid in completing your order, if only :
a) The product you have received is not the same with the product you have ordered, in terms of article and color name.
b) The product you have received has defect or damage in any condition upon receiving.
c) The product you wish to return has not been worn and/or washed, and in complete and perfect condition (in their original packaging, with tags and original receipt) as it is as when you received it.
d) The product can only be returned within a maximum period of 3 days after the order is received.

2. How do I make a return ?
a) Contact to our Customer Service at sales@caseaura.com within 3 days of receipt of items and provide the following information such as; Order No, Purchased article or product name, Return reason & attached picture of product that you received.
b) Our Customer Service will contact you by email or telephone to confirmation the return.
c) We will arrange time with you to deliver the new product. The delivery address for deliver the exchange should be the exact same address with the order address during return process.
d) Once your return is received and inspected by our Customer Service (usually within 1-3 days working days of receipt), your refund will be processed and issued to your bank account within 1-3 days working days.
e) Any returns that are damaged when we receive them will not be processed. We are not responsible for items that are returned to us in error.

3. You can exchange the item that have been purchased with other size or another product with the following condition :
a) Exchanges for a product with higher price, the customer will need to make payment on the price difference.
b) For a product with lower price, the residual cost will not be funded
c) The product still in complete and perfect condition (in their original packaging, with tags and original invoice) as it is as when you received it.
d) Stock of the desired product is still available.
e) Shipping charge is under account buyer.
f) After shipping charges and any price difference payment is transferred to the account, please kindly do confirmation to our Customer Service by email or phone.

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